How to change your booking when flight disruption is expected due to aircraft maintenance or other reasons within the our control

Check whether your ticket is eligible for change

We deeply apologize to all passengers whose travel plans are affected by the flight delay or cancellation.

Change to other JAL Group flight

Notice

After November 16, 2017, following handling will be applied.

  • Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)
    • *If change was made once before November 15, no further change is permitted after November 16.
  • No limit to the times of change for fares that permit reservation change. (e.g. One-Way Fare, Round-Trip Fare, etc.)
    • *However, for the second-time change or afterward, if the departure day is changed from regular to peak season, fare difference will be charged.

Please contact us by phone or at the airport counter.
*If you purchased the ticket through a travel agent, please contact them directly.

You may also change to other alternative JAL flight departing within 3 days (including the rebooking date) on JAL website.
Select the "Rebook" button below to proceed to the domestic flight reservation page, specify "One-Way Fare" in "Fare option" and rebook an alternative flight of the same flight sector and class of service as your original ticket. Take note of the Flight Number and the 6-digit Reservation Number displayed on the Booking Completed page (Please do not purchase the ticket). Call us or approach to the airport counter on the departure day for further procedures.

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  • About fare difference (change to JAL Group flight)

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Change to non-JAL Group flight

STEP 1

Contact us

STEP 2

Book a non-JAL Group flight

STEP 3

On departure date
Collect your ticket at JAL airport counter

STEP 1Contact us

Please contact JAL call center or domestic ticketing counter (city/airport) for booking cancellation and further assistance for the necessary procedures.

STEP 2Book a non-JAL Group flight

Please book your flight at other airlines (*1) within the validity.

*1 Only applicable to carriers (ANA) which hold Multilateral Interline Traffic Agreements with JAL.

STEP 3Collect your ticket at JAL airport counter

On departure date
We will endorse your ticket to the airline concerned prior to your new departure.
After you collect the ticket, please complete the boarding procedure at the airline's counter.
As necessary procedures are required at both airlines, please arrive at the airline counters as early as possible.

Change to other public transport

If you want to change to other public transport, we will refund the total fare charge of the affected flight sector.
You will need to book or purchase the ticket of other public transport by yourself.

If the fare of your flight ticket is higher

  • if fare of the original flight fare of the public transports...total charges of the flight ticket will be refunded

STEP 1

Cancel / refund the original flight

STEP 2

Arrange other public transport

STEP 1Cancel / refund the original flight

If you bought your ticket with the following fares and forms of payment, please apply refund on JAL website.

Applicable fares
  • Ultra SAKITOKU
  • Super SAKITOKU
  • SAKITOKU Type B
  • SAKITOKU Type A
  • TOKUBIN 21
  • TOKUBIN 7
  • TOKUBIN 3
  • TOKUBIN 1
  • Transit Fare 28
  • Transit Fare 7
  • Special Transit Fare
  • One-Way Fare
  • Child Fare
  • Round-Trip Fare
  • Shuttle Round-Trip Fare
  • Discount for the Disabled
  • JAL Business KIPPU
  • Shareholder's Saver Fare
  • Care Giver's Saver Fare
Forms of payment*1 Credit card
Time limit for online cancellation/refund

Within 4 days from the original departure date (of the last flight sector)*

*You may retrieve your reservation record until the next day of departure through JMB member login.

*1 If you purchased the ticket through a travel agent, please contact them directly disregarding the fare types.

If the fare and form of payment of your ticket are not listed above, please contact JAL Domestic Reservation and Information Desk.

JAL Domestic Reservations and Information

Apply refund online

STEP 2Arrange other public transport

You will need to book or purchase the ticket of other public transport by yourself.

If the fare of other public transport is higher

  • If fare of the public transports fare of the original flight...We will refund the fare difference

Please contact JAL call center or domestic ticketing counter (city/airport) for the refund.

STEP 1

Contact us

STEP 2

Arrange other public transport

STEP 3

Apply refund

STEP 1Contact us

Please contact JAL call center or domestic ticketing counter (city/airport).

STEP 2Arrange other public transport

You will need to book or purchase the ticket of other public transport by yourself.

STEP 3Apply refund

Please contact us as STEP 1 above for the refund.

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