About Order Number

Order Number is an 8 or 12 digit unique number issued for each passenger* after the domestic flight ticket is purchased. Order Number is one of the authentication codes for verifying the holder's rights of boarding the flight, making changes or refunding the e-ticket. Order Numbers for all passengers will be required for the ticket change or refund.

  • *For ticket paid at convenient store (in Japan) by cash, one common Order Number will be issued for all passengers in the same flight booking.

Procedures requiring your Order Number

  • Check-in, change of reservation, ticket refund
  • Issue receipts
  • To refer your 'Ticketing Code for Shareholders Discount Coupon Replacement'

The digit of Order Number and where to find it

The digit of Order Number depends on the services that you have used.

  • *Alphabet included in the 8-digit order number is either F, H, J, X, or Z.
Use of services Digit Where to find the Order Number
Payment by credit card 8-digit alphanumeric number Order Number will appear on the Purchase Complete page.
Cash payment at JAL Group domestic ticket counters (city/airport) or travel agency 8-digit alphanumeric number Order Number will appear on your e-ticket itinerary/receipt.
Cash payment at convenience store (in Japan) 12-digit alphanumeric number Order Number will be printed on the receipt (customer copy) obtained after payment at the convenience store.
(Only applicable for payment by non-JMB member)
JAL Group Airlines Domestic Award Tickets 8-digit alphanumeric number Order Number will appear on the Booking Complete/Booking Details page.
(Order Number will not be displayed for JMB member's individual booking redeemed with his/her own mileage.)
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