Check-in at the airport

How to check in at Self Service Check-in
and Ticketing Kiosks and airport counters

Please have one of the following required items ready.

Each traveler must bring one of the following items for verification. Services available to JAL Mileage Bank (JMB) members may differ from those available to non-members.
Please review the following lists and ensure each traveler has at least one item for verification.

For JMB members For non-JMB members
  • JMB card or JALCARD
  • The printout of 2D barcode (e-ticket itinerary/receipt)
  • Order Number (8 or 12-digit)
  • Mobile with JAL IC (NFC) function
  • * If JMB membership number has been registered to booking in advance
  • The printout of 2D barcode (e-ticket itinerary/receipt)
  • Order Number (8 or 12-digit)

The Self Service Check-in and Ticketing Kiosk

  • *Self Service Check-in and Ticketing Kiosks are not available in Rishiri, Okushiri, Matsumoto, Shizuoka, Komaki, Tajima, Oki, Amakusa, Tanegashima, Yakushima, Kikai, Tokunoshima, Okinoerabu, Yoron, Kitadaito, Minamidaito, Tarama, or Yonaguni Airports.

STEP1Select one of the items on hand

JMB IC card, JALCARD, or mobile with IC (NFC) function

Order Number (8 or 12-digit)

JMB card (without IC function)

2D barcode
(e-ticket itinerary/receipt)

STEP2Select "Check-in"

STEP3Follow the onscreen instructions

Follow the instructions on the screen to check in. You can check in multiple people at once (up to 6).

STEP4Check-in complete!

Once check-in is completed, make sure each traveler has one of the items required for boarding and passes through security checkpoint at least 15 minutes prior to the flight departure time. The check-in completion screen will indicate what you will need for boarding. Please check it before you go.

  • * Travelers with bags to check should make sure they have the item they need for boarding and proceed to the baggage counter at least 30 minutes prior to departure.

Item used to check in Item required for boarding
JMB card/JALCARD Card scanned JMB card/JALCARD
Card inserted Boarding pass *
Mobile device with JAL IC (NFC) function Mobile device with JAL IC (NFC) function
Barcode Barcode
Order Number/Confirmation Number (8- or 12-digit) Boarding pass *
  • * When checking in multiple travelers, a boarding pass will be issued for each traveler. If each traveler uses a different item for verification, boarding passes will be issued simultaneously for all travelers being checked in if one of them inserts a card or enters an Order Number. Please verify that you have received the correct number of boarding passes.

STEP5Pass through the security checkpoint and boarding gate

Arrive at security checkpoint at least 15 minutes prior and at gate at least 10 minutes prior to departure time

Please scan/tap the same item at the security checkpoint and boarding gate.

For example,
if you scan the 2D barcode at the security checkpoint, but tap the IC card at the boarding gate, error will occur.

Check-in at an airport counter

The following types of customers must check in at an airport counter:

  • Customers flying on codeshare flights (must check in at the operating airline's counter)
  • Customers requiring assistance
  • Customers traveling on fares that require documents to be presented
  • Customers with international connections (ticketed on international flights)
  • Customers wishing to check in using a ticket issued by another carrier

STEP1Check in at the airport counter

Please have one of the items for verification ready and proceed to the counter at the departure airport.

STEP2Pass through the security checkpoint and boarding gate

Arrive at security checkpoint at least 15 minutes prior and at gate at least 10 minutes prior to departure time

Please scan/tap the same item at the security checkpoint and boarding gate.

For example,
if you scan the 2D barcode at the security checkpoint, but tap the IC card at the boarding gate, error will occur.

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