Notes when using International Upgrade Awards

General rules and conditions

• ◇ JMB member must apply for the awards in person.
• ◇ Regardless of who uses the award, application for the award should be made by the member himself/herself.
• ◇ Request for awards will only be accepted in the region where the JMB member resides.
• ◇ For children under 5 years of age (children/infants), reservation of accompanying adult is required.
• ◇ Award travel is not permitted on the Restricted Travel Dates. At other times the number of seats available for award travel may be restricted. (Seats for award use may not be available in certain flights or routes.)
  Please click here for Restricted Travel Dates.
• ◇ The total mileage required for redeeming awards will be deducted from the JMB account of the applying member.
• ◇ Members who have registered for the JALCARD Family Program can combine mileage of a main member and a sub-member.
• ◇ Mileage can be combined among family members who have registered for the JAL Family Club.
  Please click here for notes regarding JAL Family Club
• ◇ Note on maintaining the required mileage at the time of making reservations
  • As it is necessary that there is enough mileage available for award exchange at the time of award application, please confirm that there is enough valid mileage for award exchange.
  • Award reservations will not be accepted if there is not enough mileage in the JMB member account. Mileage accumulated in other airline companies' mileage programs (including JMB partner airlines) cannot be combined with JMB mileage in order to receive awards.
• ◇ Taxes and handling charges
  • At the time of using upgrade awards, airport taxes and/or fuel surcharges, insurance surcharges and other surcharges must be borne by the JMB member or users of awards.
  • The following Airport Passenger Taxes will be necessary on the day of departure for Upgraded tickets from Economy class to Business class since this tax amount differs according to each reservation class.
    [As of July, 2012]
    AIR PASSENGER DUTY : 83GBP^*1/85GBP^*2 for departure from London.
    (Payment is not applicable to Upgrade from Premium Economy class to Business class.)
     *1 Until March 31, 2014 (flight date)
     *2 From April 1 ,2014 (flight date)
    AIR PASSENGER SOLIDARITY TAX : 36 EUR for departure from Paris.
• ◇ Validity and change of awards
  • Upgrade Awards are only applicable to the reserved flights. However if changes are being requested before the departure of the reserved flights, it is eligible for the change of flights or departure dates within one year of mileage deduction (issue date of upgrade awards).
  • Upon mileage redemption, the passengers' names, the classes of service and flight sectors cannot be changed. Changes to open itinerary or reversing the direction of travel are not permitted.

Passengers who need special arrangements

• ◇ As the following passengers may need special arrangements, please contact the JMB Center / JMB Award Reservation Desk of your region after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB Center/ JMB Award Reservation Desk of your region.
  • Passengers using wheelchairs
  • Passengers with sight impediment
  • Passengers with hearing impediment
  • Passengers entering 36th week of pregnancy
  • Children who are 5 or older and under 12 without accompany of adults (For children under 5 years old, reservation of accompanying adult is required)
  • JMB members who travel with an infant who does not occupy seat and is under 2 at the start of the journey (purchase of air tickets is required)

Mileage Reinstatement Service for unused awards

• ◇ It is possible for the reinstatement (return) of mileage to the JMB account for completely unused award by paying the applicable fee. Please contact the JMB Center/ JMB Award Reservation Desk of your region.
  • The handling fee is equivalent to ¥3,000 (tax included) or 3,000 miles per award.
  • The award must be totally unused and that the validity of such awards must not have yet expired. You may request for reinstatement of mileage before the departure of your reserved flights; otherwise, mileage may not be returned to your JMB account.
  • Mileage cannot be reinstated if it has already expired by the time of reinstatement application.
  • It will take more than 2 weeks to reinstate mileage to the JMB account after the completion of reinstatement application.
• ◇ Conditions for the use of awards are subject to change without prior notice.
• ◇ When flying on the international flights, Conditions of International Carriage will apply.
• ◇ Please check the validity of your passport and requirement of visa. If visa is required, please obtain visa by yourself.

Conditions of award exchange and reservation change through the JAL website.

• ■ Deadline for award request and processing
• ◇ Reservation deadline under this service is as follows.
• <Japan Region>
  12:00 noon (Japan Time) one day prior to the flight departure date.
  ※The waitlisted reservation deadline is 12:00 noon (Japan Time) one day prior to the flight departure date of the first sector.
• <Overseas Regions>
  23:59* two days prior to the flight departure date.
  ※The waitlisted reservation deadline is 23:59* four days prior to the flight departure date of the first sector.
  *American Region-Pacific Time/Europe, Middle East and Africa Region-England Time/Asia Oceania Region-Hong Kong Time
• ■ Tickets eligible for Upgrade Awards
• ◇ Tickets eligible for Upgrade
  Tickets with booking classes J/C/D/X/W/Y/E*/B/H/K printed in the CLASS column of tickets.
  *Ineligible for package tour.
  
  Tickets not eligible for Upgrade
  Tickets other than above.
  (Individual or group inclusive tour fares, special discounted fares, JMB award tickets or tickets subject to special provisions. )
  
  *Certain types of fares are not eligible for upgrade irrespective of booking.
• ■ Reservations
• ◇ You may upgrade to the next higher class of service through the JAL website only when reservations for the flights are made directly through Japan Airlines. If your reservations have been made through travel agencies please contact the JMB Center/ JMB Award Reservation Desk of your region.
• ◇ Only reservations eligible for upgrades will be displayed under this service.
  • Up to 9 passengers including the JMB member may apply for upgrade awards at the same time.
  • Only issued (purchased) tickets are eligible for upgrade awards.
• ◇ Upgrade awards are available for one-way travel under this service.
• ◇ Upgrade awards are available for round-trip travel under this service. However, upgraded class of service must be the same for both outward and homeward journeys.
• ◇ Upgrades are available only by using mileage under this service.
• ◇ Only changes to upgrade awards are available under this service.
• ◇ This service may not be available when special arrangements are being requested at the time of booking.
• ◇ This service is unavailable if upgrade has already been made beforehand.
• ◇ This service may not be available depending on the means of reservation and/or ticket purchase.
• ■ Itineraries
• ◇ All of the restrictions and conditions of travel for the purchased tickets may apply to the upgrade awards.
• ◇ You cannot combine 2 upgrade awards to be "bumped up" directly from Economy Class to First Class.
• ◇ A maximum of 3 flight sectors may be permitted for each one-way upgrade award.
• ■ Changes to award reservations
• ◇ It is possible to change the flight dates and/or flight numbers within 1 year from mileage deduction (the issue date of the upgrade award) if you request for change before the departure of your reserved flights. However, this change is unavailable under this service. Please contact the JMB Center/ JMB Award Reservation Desk of your region for making such changes.
  • It is ineligible for the change of passengers' names, the classes of service and flight sectors. Changes to open itinerary or reversing the direction of travel are not permitted.
• ■ Reflection of mileage deduction
• ◇ It may take 2 to 3 days for the mileage balance to be reflected in the system upon application for award redemption under this service.
• ■ Others
  • Information provided or announced through the latest communication medium will take precedence over previous contents in terms of conditions of use for the awards.