Notes when using JAL International Upgrade Awards

General rules and conditions

Tickets eligible for Upgrade Awards

Taxes and handling charges

Passengers who need special arrangements

As the following passengers may need special arrangements, please contact the JMB International Award Reservations Desk/JMB Center after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB International Award Reservations Desk/JMB Center.

opens in new windowJMB International Award Reservations Desk/JMB Center

Mileage Reinstatement Service for unused awards

It is possible for the reinstatement (return) of mileage to the JMB account for completely unused award. Please contact the JMB International Award Reservations Desk/JMB Center of your region.

opens in new windowJMB International Award Reservations Desk/JMB Center

The following deadline applies for canceling/refunding unused upgrade awards.
Deadline for cancellations/refunds:
24 hours prior to the departure of your upgrade award flight (departure city time)*1.

Reservations made through the JAL website

Please first log in your JMB account to request upgrade awards on the JAL website.

Deadline for award request

Awards requests on the JAL website will be accepted until 25 hours prior to departure of the respective outbound flight or return flight (departure city time).

Conditions for redeeming awards

Itineraries

Waitlisting

Changes to award reservations

After mileage is redeemed, changes to upgrade award reservations are not permitted. If you wish to change your reservation, you must cancel and refund your existing upgrade reservation and then make a new upgrade reservation.

Others

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