Notes when using JAL International Award Tickets

General rules and conditions

Validity and change of awards

Passengers who need special arrangements

As the following passengers may need special arrangements, please contact JMB International Award Reservations Desk/JMB Center after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB International Award Reservations Desk/JMB Center.

opens in new windowJMB International Award Reservations Desk/JMB Center

opens in new windowMedical Certificate and Agreement

Reservations made through the JAL website

The JMB member must first log in to his/her JMB account to make award ticket reservations, changes, or refund requests on the JAL website.

Deadline for Award Request

Deadline for award reservation through the JAL website is 12:00 (departure city time), 4 days prior to the departure of the first flight sector (not including the day of departure).

Conditions for redeeming awards
Waitlist
Itineraries
Round-trip itineraries
One-way itineraries
Others

Reservation changes on the JAL website

Deadline for reservation change

The deadline for changing reservations for ticketed awards on the JAL website is as follows.

Conditions for changing reservations
Cases in which reservation changes cannot be processed

The following cases cannot be processed on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.

opens in new windowJMB International Award Reservations Desk/JMB Center

Cancellation/refund on the JAL website

Deadline for cancellation/refund

The deadline of reservation cancellation/refund on the JAL website is 23:59 (departure city time), 1 day prior to the departure of the first flight sector.

Conditions for cancellation/refund
Cases in which cancellation/refund cannot be processed

In the following cases, reservations cannot be cancelled/refunded on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.

Others
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