Web Password Registration

Via computer

STEP1

Login to your account on the JAL website and proceed to the Web Password reset page.

Login to your account on the JAL website, click "Reset Web Password" under "Applications".

Japan region

American region, Europe/Middle East/Africa region, and Asia/Oceania region

STEP2Enter your date of birth and phone number.

On the Web Password reset page, enter your date of birth and your registered phone number and click "Next".

Please input either your registered home or business phone number.
* If you have registered your mobile phone number as your home phone number, it can be used to verify your identity.
* If you live outside Japan and have registered your phone number starting from your country code, please include your country code (excluding "+").

STEP3Review your e-mail address.

On the Web Password reset page, confirm your e-mail address is correct and click "Send".

STEP4

An e-mail with a URL link to reset your Web Password is sent to your registered e-mail address.

Click "End".
An e-mail with a URL link to reset your Web Password will be sent to your registered e-mail address.

STEP5Reset your Web Password.

Click the URL link in the e-mail sent to your registered e-mail address. Reset your Web Password and click "Submit".

  • *Your Web Password must be between 8 and 16 characters in length and must include at least three of the following character classes: Uppercase letters, lowercase letters, numbers, and symbols.
  • *You may be required to login again.

STEP6Web Password reset complete.

Your Web Password has been successfully reset. Please check your inbox for a confirmation e-mail.

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