How to proceed if you cannot log in

If you forgot your JMB membership number

Your JMB membership number is a 9-digit or 7-digit number indicated on your card.
If unclear, we can notify you by e-mail.

If you forgot your PIN

Your PIN is the 6-digit number you set at the time of enrollment.
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail.

  • * For security reasons, we do not give out PINs over the telephone.

If you forgot your Web Password

If you have forgotten your Web Password, you can reset it.

  • * For security reasons, we do not give out Web Passwords over the telephone.
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