Flight information (domestic)

Flight information (international)

Latest flight news (operation information)

September 21, 2018 05:00JST

The following airports may experience flight delay, cancellation, or diversions due to bad weather on September 21.

Hokkaido No applicable airport
Tohoku / Hokuriku No applicable airport
Kanto / Tokai / Kinki No applicable airport
*Please check the following topics about Kansai International Airport.
Chugoku / Shikoku Hiroshima, Takamatsu ( poor visibility )
Kyushu / Okinawa Kagoshima ( poor visibility )

Please use the above departure/arrival search function to view the latest flight information before departure.

The next update is scheduled at 06:00 (subject to change).

Topics

For Passengers using Kansai International Airport
All of our flights to/from Kansai International Airport will be operated as usual, from 21th September.
Furthermore, boarding at Kansai International Airport is being handled at Terminal 1.
Please use the above departure/arrival search function to view the latest flight information before departure.
Please check the following link for detail.

For Passengers using Kansai International Airport (Domestic Terminal)


The latest flight operation information of your flight is notified by email.
Please check the following link for detail.

E-mail notification(domestic flight)

  • *Lastest JAL flight status is predicted according to the weather conditions and other relevant data. Delay, cancellation and other operation status may vary from aircrafts.
  • *Flight delay or cancellation due to aircraft maintenance reason and information about the codeshare flight operated by other airlines are not included.

What to do when your flight is delayed or canceled

STEP1Check the operation status of your flight

Please search the operation status of your flight at Arrivals & Departures or Flight Delay/Cancellation Information page, and check if an asterisk (*) mark is shown for your flight.

If asterisk (*) mark is shown for your flight, you can request to change or refund your ticket.

We will not charge any handling fees for the changes or refunds resulting from the anticipated effects on operations caused by bad weather (typhoon, etc) or natural disasters.

STEP2Check the type of your ticket

Domestic flight tickets

Please see the details and procedures below.

Reservation change and refund due to flight disruption

Tickets redeemed (paid) with JMB miles

Please see the details and procedures below.

Tickets purchased through a tour operator or travel agent (not JAL website) If you purchased the tickets through a tour operator, travel agent or on another travel site, please contact them directly.

If you want to change to other alternative JAL flight departing within 3 days (including the rebooking date), you may refer to the following rebooking procedures on JAL website.

Select the "Rebook" button below to proceed to the domestic flight reservation page, specify "One-Way Fare" in "Fare option" and rebook an alternative flight of the same flight sector and class of service as your original ticket. Take note of the Flight Number and the 6-digit Reservation Number displayed on the Booking Completed page (Please do not purchase the ticket). Call us or approach to the airport counter on the departure day for further procedures.

open in new windowRebook

If your domestic flight sectors are part of an international flight ticket, or you are holding a Japan Explorer Pass ticket or oneworld Visit Japan ticket, please contact us for reservation change or refund.

Contact JAL in Japan (International Reservation and Information)

Contact JAL outside Japan

Other convenient services

Up-to-date flight news on Twitter

Follow and keep updated with JAL's international and domestic flight information.

JAL flight information on Twitter

Flight delay/cancellation information

Search information and issue certificate for the delayed or cancelled domestic flights.

Search flight delay/cancellation information

Weather information of Japan and worldwide

Weather information

24-hour flight information service (SKY NAVI)

You may check the arrival and departure times for JAL flights through SKY NAVI. Simply follow the voice guidance to speak a command, the system will provide the information accordingly.

  • 24-hour contact number (toll free)

    Free_dial0120-747-222

  • Call from mobile phone (toll)

    03-5796-9345

* When calling the toll-free number, please enable to show your caller ID or add "186" before the above phone number.

If you are calling outside Japan, please find JAL Group branches and contact numbers below.

JAL group offices information

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