Flight information (domestic)

Flight information (international)

Latest flight news (operation information)

July 16, 2018 15:00JST

The following airports may experience flight delay, cancellation, or diversions due to bad weather on July 16.

Hokkaido No applicable airport
Tohoku / Hokuriku No applicable airport
Kanto / Tokai / Kinki No applicable airport
*Please check the following topics about Runway closure at Tokyo Haneda Airport.
Chugoku / Shikoku No applicable airport
*Please check the following topics about bad weather in Western Japan.
Kyushu / Okinawa No applicable airport

Please use the above departure/arrival search function to view the latest flight information before departure.

The next update is scheduled at 16:00 (subject to change).

Topics

Runway closure at Tokyo Haneda Airport
The runway at Tokyo Haneda Airport was closed due to runway repair.
For this reason, Tokyo Haneda airport may experience irregular operations.
Please use the above departure/arrival search function to view the latest flight information before departure.
Information about bad weather in Western Japan
Public ground transportation inside Western Japan (especially in Hiroshima area) is restricted by heavy rain.
We recommend you to updated your traffic condition and ground transportation information.

Please check the following page about special ticket handling.

Special ticket handling due to "The Heavy Rain Event of July 2018"(Domestic)

  • *Lastest JAL flight status is predicted according to the weather conditions and other relevant data. Delay, cancellation and other operation status may vary from aircrafts.
  • *Flight delay or cancellation due to aircraft maintenance reason and information about the codeshare flight operated by other airlines are not included.

What to do when your flight is delayed or canceled

STEP1Check the operation status of your flight

Please search the operation status of your flight at Arrivals & Departures or Flight Delay/Cancellation Information page, and check if an asterisk (*) mark is shown for your flight.

If asterisk (*) mark is shown for your flight, you can request to change or refund your ticket.

We will not charge any handling fees for the change or refund.

STEP2Check the type of your ticket

Domestic flight tickets

Please see the details and procedures below.

Reservation change and refund due to flight disruption

Tickets redeemed (paid) with JMB miles

Please see the details and procedures below.

Tickets purchased through a tour operator or travel agent (not JAL website) If you purchased the tickets through a tour operator, travel agent or on another travel site, please contact them directly.

If you want to change to other alternative JAL flight departing within 3 days (including the rebooking date), you may refer to the following rebooking procedures on JAL website.

Select the "Rebook" button below to proceed to the domestic flight reservation page, specify "One-Way Fare" in "Fare option" and rebook an alternative flight of the same flight sector and class of service as your original ticket. Take note of the Flight Number and the 6-digit Reservation Number displayed on the Booking Completed page (Please do not purchase the ticket). Call us or approach to the airport counter on the departure day for further procedures.

open in new windowRebook

If your domestic flight sectors are part of an international flight ticket, or you are holding a Japan Explorer Pass ticket or oneworld Visit Japan ticket, please contact us for reservation change or refund.

Contact JAL in Japan (International Reservation and Information)

Contact JAL outside Japan

Other convenient services

Up-to-date flight news on Twitter

Follow and keep updated with JAL's international and domestic flight information.

JAL flight information on Twitter

Flight delay/cancellation information

Search information and issue certificate for the delayed or cancelled domestic flights.

Search flight delay/cancellation information

Weather information of Japan and worldwide

Weather information

24-hour flight information service (SKY NAVI)

You may check the arrival and departure times for JAL flights through SKY NAVI. Simply follow the voice guidance to speak a command, the system will provide the information accordingly.

  • 24-hour contact number (toll free)

    Free_dial0120-747-222

  • Call from mobile phone (toll)

    03-5796-9345

* When calling the toll-free number, please enable to show your caller ID or add "186" before the above phone number.

If you are calling outside Japan, please find JAL Group branches and contact numbers below.

JAL group offices information

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