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The JAL experience
Bringing you true Japanese hospitality with our award-winning services & classes

OMOTENASHI

At JAL, Omotenashi is at the heart of everything we do, which is to provide our guests with a charming and meticulous service.

Say hello to true comfort

Cruise the skies on the World’s Best Economy Class, awarded by our customers at the Skytrax 2019 World Airline Awards.

* Service is subject to change. We apologize if your preference is not available.

Lose yourself in hours of fun

Our MAGIC inflight entertainment system offers you movies, music, games, and more on your own personal screen.

* Service is subject to change. We apologize if your preference is not available.

Dine at the JAL Kitchen Gallery

Enjoy delicious and innovative meals prepared by upcoming Japanese chefs in a variety of cuisines suited to every diet.

* Service is subject to change. We apologize if your preference is not available.

Stay refreshed and relaxed onboard

Sip on wines specially selected by JAL sommeliers or sit back with a hot or cold beverage to keep you hydrated.

* Service is subject to change. We apologize if your preference is not available.

A little extra for those long miles

From magazines to medical care, our economy service includes a wide variety of amenities to keep our guests cozy.

* Service is subject to change. We apologize if your preference is not available.

For extra comfort and privacy

Enjoy an even more relaxing and luxurious flight with premium seats made for comfort and functionality.

* Service is subject to change. We apologize if your preference is not available.

Lose yourself in hours of fun

Our MAGIC inflight entertainment system offers you movies, music, games, and more on your own personal screen.

* Service is subject to change. We apologize if your preference is not available.

Enjoy a culinary experience in the sky

Go on a delicious journey and enjoy tasty and innovative menus prepared by special chefs.

* Service is subject to change. We apologize if your preference is not available.

Premium refreshments throughout the flight

Enjoy premium beverages such as champagne, Perrier, lights snacks and more.

* Service is subject to change. We apologize if your preference is not available.

A little extra for those long miles

From moisture mask to slippers, our premium economy service includes a wide variety of amenities to ensure a great experience.

* Service is subject to change. We apologize if your preference is not available.

Enjoy a truly luxurious journey

For a refined and thoroughly unforgettable experience, fly JAL Business.

* Service is subject to change. We apologize if your preference is not available.

Experience the magic

Enjoy your own personal screen where our MAGIC inflight entertainment system gives you access to the latest movies, tv shows, games, audio content and more!

* Service is subject to change. We apologize if your preference is not available.

Dine in BEDD, the most luxurious restaurant in the world

Think of it as your personal luxury restaurant with food artfully prepared by our highly skilled chefs while you cruise through the clouds.

* Service is subject to change. We apologize if your preference is not available.

Enjoy fine wines from around the world

Hand-selected by our Wine Advisor – Kenichi Ohashi, Master of Wine and Motohiro Okoshi, wine taster and director.

* Service is subject to change. We apologize if your preference is not available.

Designed for your comfort and relaxation

A comprehensive quality range of amenities to ensure you are comfortable and relaxed throughout the journey.

* Service is subject to change. We apologize if your preference is not available.

Experience the ultimate hospitality

A space all to yourself, where you can relax and enjoy unparalleled service.

* Service is subject to change. We apologize if your preference is not available.

Be thoroughly entertained

Carefully curated for you in mind, our MAGIC inflight entertainment gives you access to the best content while you fly.

* Service is subject to change. We apologize if your preference is not available.

Experience the finest restaurant in the sky

With an emphasis on quality ingredients prepared by top chefs, we take you on a gastronomic adventure while you fly.

* Service is subject to change. We apologize if your preference is not available.

Bringing you the finest wines, champagnes and beverages

We bring you a range of the finest vintages of wine, specially crafted sakes and premium beverages for your enjoyment.

* Service is subject to change. We apologize if your preference is not available.

First in class for hospitality and comfort

Everything you need and more for the most luxurious flying experience from inflight comfort to making sure you arrive at your destination refreshed.

* Service is subject to change. We apologize if your preference is not available.

Lounge services

Start your JAL experience on ground

Enjoy the exquisite JAL hospitality in the comfort of our lounges.

JAL BEDD

Your exclusive restaurant in the sky

Specially crafted menus by top chefs for a gastronomic adventure above the clouds.

Experience JAL

We take care of everything

From our award-winning seats to the best inflight entertainment, we make sure your journey is comfortable and pleasant.

Support and Contact

Customers wishing to contact about any of the following, please confirm the information below.

  • Online functions

    Check flight availability, booking status and manage your bookings.

  • JAL Mileage Bank

    Manage your JMB banking needs and queries here.

  • Contact us

    Let our friendly customer service representatives help you with your enquiries.

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