Entry restrictions for each country
Quarantine Measures

With quarantine measures strengthening, entry restrictions have become stricter in many countries. The situation is changing on a daily basis so please check for the latest information in advance.

Before you travel

Entry restrictions and quarantine measures of Japan are being updated on a daily basis. Please check the latest updates in advance.

Restriction on entry to Japan

The following customers will not be able to enter Japan for the time being because the Ministry of Justice has added a landing refusal.

  • Foreigners who have Chinese passports issued by Hubei Province or Zhejiang Province in the People's Republic of China.
  • Any non-Japanese passport holders who boarded on the MS Westerdam departed from Hong Kong
  • Foreigners who have stayed in following cities/provinces/regions within 14 days prior to your arrival in Japan.

For details, please go to the Ministry of Justice of Japan website.

A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers between Japan and other countries. Please refer to the Ministry of Foreign Affairs website for more details. 

Visa Restrictions

In addition, under the instructions of the Ministry of Foreign Affairs, the following measures have been taken, including visa restrictions. It will take effect until further notice and may be updated.

For details, please go to the Ministry of Foreign Affairs of Japan website.

At the airports and on board

Enhanced quarantine measures are being taken at the regional airports and on board.

Please check the enhanced quarantine measures at the regional airports

  • United States

    New York (John F. Kennedy International Airport)

    Terminal

    Terminal 1

    Check-in counter

    Counter F

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers are required to wear a face covering. In addition, use of luggage straps and luggage covers are not permitted.

    For more details

    This page will open in a new window.John F. Kennedy International Airport

    Boston (Boston Logan International Airport)

    Terminal

    Terminal E

    Check-in counter

    Please check at the airport.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers are recommended to wear a face covering while in the airport.

    For more details

    This page will open in a new window.Boston Logan International Airport

    Chicago (O'Hare International Airport)

    Terminal

    Terminal 3

    Check-in counter

    Area A

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers 2 years of age or older are required to wear a face covering.

    For more details

    This page will open in a new window.O'Hare International Airport

    Dallas Fort Worth (Dallas Fort Worth International Airport)

    Terminal

    Terminal D

    Check-in counter

    Counter 60-65 (near TSA security)

    Please check the latest information at the airport.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers 3 years of age or older are recommended to wear a face covering.

    For more details

    This page will open in a new window.Dallas Fort Worth International Airport

    San Francisco (San Francisco International Airport)

    Terminal

    International Terminal

    Check-in counter

    International Terminal 3rd floor, AISLE 8. It may change on the day of departure. Please check the latest information at the airport.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers are required to wear a face covering while in the airport.

    For more details

    This page will open in a new window.San Francisco International Airport

    Los Angeles (Los Angeles International Airport)

    Terminal

    Tom Bradley International Terminal

    Check-in counter

    3rd floor, A counter (A11-A20)

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Temperature check at the Tom Bradley International Terminal

    Tom Bradley International Terminal has been testing a new thermal imaging camera since June 23, 2020. Customers are screened with body temperatures at main entrance on the departure level and at one location on the arrival level. Customers are required to wear a face covering such as a mask or bandana and follow the instruction on display while maintaining social distance (hats must be taken off). Guests with body temperature of 100.4 ℉ (38 ℃) or higher may be consulted by the health authorities and recommended to refrain from traveling.

    Please refer to the airport website for details.

    This page will open in a new window.Los Angeles International Airport

  • Hawaii, Guam

    Honolulu (Daniel K. Inoue International Airport)

    Terminal

    JAL operated flights: Terminal 2

    Hawaiian Airlines flights to Japan (including JAL code-share flights operated by Hawaiian Airlines): Terminal 1

    Check-in counter

    JAL operated flights: Terminal 2, Lobby 5

    Hawaiian Airlines flights to Japan (Including JAL code-share flights operated by Hawaiian Airlines): Terminal 1, Lobby 3

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    This page will open in a new window.Daniel K. Inoue International Airport

    Kona (Ellison Onizuka Kona International Airport)

    Terminal

    JAL operated flights: Terminal 1 (North Terminal)

    Code-share flights operated by Hawaiian Airlines: Terminal 2 (South Terminal)

    Check-in counter

    Please check at the airport on the day of departure.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Flights are currently suspended.

    For more details

    This page will open in a new window.Ellison Onizuka Kona International Airport

    Guam (Guam International Airport)

    Check-in counter

    Please check at the airport on the day of departure.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Flights are currently suspended.

    This page will open in a new window.Guam International Airport

  • Canada

    Vancouver (Vancouver International Airport)

    Terminal

    Main Terminal

    Check-in counter

    Please check at the airport.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Body temperature screening will be conducted at the security area for all departing customers. Customers with body temperature of 38 ℃ or higher will be refused boarding and may not be able to board for the next 14 days. In addition, customers 3 years of age or older are required to wear a face covering.

    For more details

    This page will open in a new window.Vancouver International Airport

On board

Information regarding changes to inflight services due to the impact of COVID-19

At the airports in Japan

For guests entering Japan

The Ministry of Health, Labour and Welfare asks you to take the following actions before and after your entry to Japan.

Before entry

Ensure that you have a place to stay after entering Japan and a means of transportation (other than public transportation) from the airport to your place of stay.

At the time of entry

Any travelers who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection.*
Travelers will be required to register their place of stay and means of transportation from the airport at the quarantine station.

After entry

All persons, including those with no health problems, must stay at places designated by the quarantine chief (such as home) for 14 days from the day following entry into Japan, and must not use public transportation (trains, buses, taxis, domestic flights, etc.) including transportation from the airport.

  • All persons who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection, regardless of the date the area was designated as restricted area. In addition, the testing method has changed sequentially since July 29, 2020, and you will be asked to wait in the place designated by the quarantine station in the airport until the test result comes out. It may take several hours to get the test result and there may be cases of re-testing before you are allowed to enter Japan. Please have any necessities you may need during the wait time in hand.

    Even if you enter Japan with a negative result, you will be required to avoid unnecessary and non-urgent outings and stay at your home or at your own accommodation for 14 days counting from the day following your entry into Japan. Please note that you will also be subject to health checks by public health centers.

For details, please check the Ministry of Health, Labour and Welfare website.

Entry and Re-entry of Non-Japanese Nationals

The Government of Japan has announced that starting September 1, 2020 (date of arrival in Japan), all Non-Japanese Nationals with a status of residence who have left Japan with a valid re-entry permit (including a deemed re-entry permit), are now eligible to re-enter Japan if they complete the required procedures. 
Please check the Immigration Bureau website and the Ministry of Foreign Affairs website for more information.

Even if you are permitted to enter and re-enter Japan under "special circumstances," you must complete the required procedures and are required to obtain a health certificate stating that you have tested negative for COVID-19 within the last 72 hours prior to your scheduled time of departure for Japan.

There have been cases where problems have occurred during a traveler's entry into Japan due to inadequate health certificates.Please note that your entry into Japan will be denied in the following cases.

  • If the specimen for your health test was collected before 72 hours prior to your departure.
  • If a test was performed using a method other than the approved specimen collection method or testing method.

We recommend that you use the designated form for your health certificate.
Please visit the Ministry of Foreign Affairs website and the Ministry of Justice website for more details.

Travelers with connecting flights from Japan (International and Domestic)

Travelers connecting to an international flight

Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo PCR tests.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.

  • Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
  • Travelers with a connecting flight out of Narita International Airport the following day

Travelers connecting to a domestic flight

All travelers arriving from an international flight must stay at places designated by the quarantine chief (such as home) for 14 days from the day following their entry into Japan. Travelers must not use public transportation (including domestic flights) to get to their designated place of quarantine from the airport. Therefore, connections to domestic flights can be made from the 15th day after the 14 days of quarantine is completed.
Please refer to "For guests entering Japan" for more details.

Please keep in mind that flight schedules are subject to change without notice. Please make sure to check the flight information before your departure.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

  • If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.

Before departing Japan

With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.

There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.

Please check your destination in advance

A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers between Japan and other countries. Please refer to the Ministry of Foreign Affairs website for more details. 

At the airport and on board in Japan

Precautionary measures and requests for our guests

We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

  • If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.