Coronavirus (COVID-19): Travel Information Center

Supporting You.
Today, Tomorrow and Beyond. 

Our heartfelt wish is for your safety and good health.  Our aim is to ensure peace of mind and provide flexibility for our valued customers.  We are working tirelessly to support your needs and provide timely updates on travel information and ticket options.  Whether you have essential travel now or need to reschedule or cancel your plans, we are here to assist you.

International Flights

Information on Flight Schedules and Ticket Handling

For information on flight schedule changes, reductions and suspensions due to COVID-19.

For information on requesting a ticket validity extension due to COVID-19.

For information on canceling or refunding  a ticket due to COVID-19.

Important Travel Information

Japan Airlines is committed to providing you with a safe and comfortable travel experience from check-in to arrival. We have adjusted travel conditions to provide more flexibility and introduced social distancing measures for your safety.

For information on enhanced safety and health standards in response to COVID-19.

For information on adaptations in-cabin and at airports in response to COVID-19.

For information on other travel measures in response to COVID-19.

JAL Mileage Bank

JAL Mileage Bank members, we appreciate your loyalty and have made adjustments to the program in response to COVID-19.

For information on handling of expired Mileage, e JAL points and JAL coupons.

For information on status protection due to COVID-19.

We canceled the special measures for double FLY ON points for flights booked after May 11, 2020.